Happy Lemon Tree Lodge Pvt. Ltd. ("Happy Lemon Tree Lodge", "we", "our" or "us") is committed to protecting the privacy of users of the Site and ensuring the responsible treatment of personal data.

1. Information and Consent

By accepting this Privacy Policy, the user provides informed consent for personal data provided through the Site to be processed.

2. Requirements to Provide Data

Mandatory fields in forms must be completed in order to process reservations or requests.

3. Purpose of Processing Personal Data

Reservations

• Managing booking requests
• Sending confirmations and booking documents
• Sending promotional offers where consent is provided
• Analysing site usage and preferences

User Registration

• Managing registrations and de-registrations
• Responding to user information requests
• Sending personalised offers

Reservation Changes / Cancellations

• Managing modification or cancellation requests
• Responding to related inquiries

Newsletters

• Managing subscriptions and unsubscriptions

General Inquiries

• Responding to contact form requests
• Improving guest experience

4. Data to be Processed

• Identifying data: Name, nationality
• Contact details: Email, phone, country
• Booking data: Stay dates, requested services
• Preferences: Dietary or room requests
• Browsing data: Site interactions

5. Legal Basis for Processing

• Contract performance
• User consent
• Legitimate interests

6. Disclosure of Data

User data may be shared with service providers, payment processors, or accommodation partners when necessary to provide services.

7. Data Retention

Personal data is retained only as long as necessary for contractual, legal, or operational purposes.

8. User Responsibilities

Users are responsible for ensuring the personal data provided is accurate and up to date.

9. Rights of Users

Users may request access, rectification, deletion, or objection by contacting: privacy@happylemontreelodge.com

10. Security Measures

Appropriate technical and organisational safeguards are applied to protect personal data against unauthorised access, loss, or misuse.