This Reservation Policy (“Policy”) governs all bookings made with Happy Lemon Tree Lodge Pvt. Ltd. (“Happy Lemon Tree Lodge”, “we”, “our”, or “us”). By making a reservation through our website, email, phone, or in person, you agree to comply with the terms outlined below.

1. Right to Cancel / Errors / Mistakes

The Site may contain technical inaccuracies, typographical errors, or other mistakes in connection with displayed information, including (but not limited to) rates, fees, stay details, or availability.

We reserve the right not to honor reservations or information affected by such errors.

We also reserve the right to make corrections, changes, cancellations, or improvements at any time.

2. Jurisdiction

Happy Lemon Tree Lodge Pvt. Ltd. operates under the laws of Nepal. Any disputes are subject to Nepalese courts.

3. Promotional Information

• Promotional offers may have additional terms and conditions.
• Offers may be modified or withdrawn without notice.
• Offers are void where prohibited by law.

4. Prohibited Uses of the Site

• Posting unlawful or offensive material.
• Distributing malware or harmful code.
• Using bots or automated data extraction without consent.
• Attempting to interfere with site operations.

5. Reservations

• Reservations may be made only for yourself or invited guests.
• Changes in guest count or booking details may incur charges.
• Fraudulent or resale bookings may be cancelled.
• Proof may be required for special rate plans.

6. Booking Policies

This Policy represents the full agreement governing your booking.

7. Flexible Reservations

• Invalid payment methods may result in cancellation.
• Cancel or modify up to 48 hours before arrival to avoid penalty.
• Late cancellations/no-shows may incur first-night charges.
• Bookings may be pre-charged after cancellation deadline.

8. Non-Refundable Reservations

• Fully prepaid and non-refundable.
• Cancelled or missed stays forfeit full amount.

9. Activities & Experiences

Activities may be substituted due to weather, safety, or operational needs. Such substitutions do not qualify for refunds.

10. Cancellation Policy

All reservations are subject to cancellation terms shown during booking.

11. Payment & Deposits

• Valid payment method required.
• Some rates may require deposit or prepayment.
• Otherwise payment may be collected at check-in.

12. Currency & Taxes

• Rates shown in NPR unless stated otherwise.
• Taxes and service charges may apply.
• Foreign currency subject to exchange rates.

13. Privacy & Communications

Reservation data is processed according to our Privacy Policy.

14. Availability & Site Functionality

Site availability may be affected by maintenance or technical issues.

15. Miscommunications / Lost Transactions

We are not responsible for technical failures or lost bookings caused by system or user errors.

16. Governing Law

This Policy is governed by the laws of Nepal.

17. Contact Us

For reservation-related inquiries:
info@happylemontreelodge.com